1. Information we collect.
We may collect personal information from you in the following ways:
a. When you contact us for a quote or to book our services.
b. When you communicate with us via email, telephone, or any other means.
c. When you visit our website or interact with our social media pages.
d. When you apply for a job with us.
The types of personal information we collect may include:
i. Name, address, and contact information
ii. Payment information
iii. Details about your property and cleaning requirements
iv. Any other information you provide to us.
2. How we use your information
We use your personal information to:
a. Provide you with the services you have requested.
b. Process payments for our services.
c. Communicate with you about our services and promotions.
d. Respond to your enquiries and complaints.
e. Improve our services and customer experience.
f. Comply with legal and regulatory requirements.
g. Assess your application for employment with us.
3. Legal basis for processing your information.
We process your personal information on the following legal bases:
a. Consent: We may obtain your explicit consent to process your personal information for specific purposes.
b. Contract: We process your personal information to fulfil our contractual obligations with you.
c. Legal obligation: We process your personal information to comply with applicable laws and regulations.
d. Legitimate interest: We process your personal information to pursue our legitimate interests, if this does not override your rights and interests.
4. Sharing your information
We may share your personal information with:
a. Third-party service providers that assist us in delivering our services.
b. Government agencies, law enforcement, or other third parties when required by law or to protect our legal rights.
c. Third parties to whom we may sell, transfer, or merge parts of our business or assets.
5. Data retention
We will retain your personal information for as long as necessary to fulfil the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period for personal information, we consider the amount, nature, and sensitivity of the information, the potential risk of harm from unauthorised use or disclosure, the purposes for which we process the information, and any applicable legal requirements.
6. Your rights
Under the GDPR, you have the following rights concerning your personal information:
a. The right to access your personal information.
b. The right to rectification of inaccurate or incomplete information.
c. The right to erasure of your personal information.
d. The right to restrict the processing of your personal information.
e. The right to data portability.
f. The right to object to the processing of your personal information.
g. The right to withdraw consent where consent is the basis for processing.
To exercise any of these rights, please contact us using the contact information provided below.
We take appropriate technical and organisational measures to protect your personal information against unauthorised or unlawful processing, accidental loss, destruction, or damage.
Address: 29 Warren Road, Winchester, SO23 0NL
We will respond to your request promptly and in accordance with applicable laws and regulations.